DocsBilling & account

Refunds

How long you have to ask for a refund and how to request one.

Refunds

UK customers, and customers anywhere local law gives a right to cancel, can cancel within 14 days of placing the order. Everywhere else the window is 48 hours. Open a ticket to ask. The 48-hour policy doesn't apply to recurring invoices, and once refunded you can't purchase again for 3 days.

The full policy, including the three-day processing window and the illegal-content exclusion, is in the Terms of Service.

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